Founding Researcher – Insight Strategy & Research Quality

Nava Insights is building a new generation of qualitative research software: AI-native, voice-first, and grounded in deep research expertise. Our platform turns what used to be expert-led, week-long research projects into fast, rigorous, and scalable product experiences powered by AI.

We believe the next wave of great technology companies will not win by generating more output, but by helping people reason better, decide faster, and trust what they see. At Nava Insights, research quality is not a service layer or a support function. It is core product infrastructure.

If you are an experienced researcher who cares deeply about insight quality, judgment, and impact — and want to shape how research evolves in the age of AI, this role is a rare opportunity.

The Role

We’re hiring a Founding Researcher to help define how insights are created, interpreted, and acted upon, both for our customers and inside the Nava Insights product itself.

This is not a traditional research role. You won’t just “run studies” or “deliver decks”.
You will help shape:

• What good research looks like in an AI-native product
• How qualitative reasoning is encoded, structured, and safeguarded
• How teams turn messy human input into confident, decision-grade outcomes

You’ll work closely with founders, product, and engineering, and directly with senior leaders at ambitious companies, to build something that does not yet have a playbook.

What You’ll Do

• Partner with product, research, and insight leaders to translate customer input into clear strategic decisions
• Act as a trusted thought partner to customers, helping them frame questions, interpret findings, and connect insights to real-world outcomes
• Analyse qualitative (and relevant quantitative) data, distilling complexity into insight narratives that drive action
• Lead onboarding and early engagements, helping customers understand not just how to use Nava Insights, but how to think with it
• Work hands-on with Product and Engineering to:
  • Improve how insights, themes, and archetypes are generated and presented
  • Evolve Nava Insights’ research methods, epistemic guardrails, and quality standards
  • Identify where AI reasoning breaks down, and how to fix it
• Capture recurring patterns, edge cases, and failure modes to continuously raise the research quality of the platform
• Balance high research rigor with speed, iteration, and the realities of fast-moving teams

You Are a Good Fit for This Role If:

• You have 5+ years of experience in research, insights, strategy, consulting, or similar roles
• You are deeply skilled in qualitative research and synthesis, and comfortable combining it with quantitative signals when useful
• You care about how insights are formed, not just how they are presented
• You can turn ambiguity and incomplete data into clear, confident reasoning
• You are a strong communicator who can engage executives and practitioners alike
• You’re excited by AI, but sceptical in the right ways, and motivated to make it more responsible and trustworthy
• You enjoy shaping new roles, standards, and systems rather than inheriting mature ones

Why This Role Is Special

• You will be a founding voice in defining research quality in an AI-native product
• You’ll help shape both customer outcomes and the internal logic of the product itself
• You’ll work on genuinely hard problems: trust, judgment, uncertainty, and meaning in AI systems
• You’ll have high ownership, direct access to decision-makers, and real influence over the roadmap
• You’ll join a small, sharp team that values rigor, curiosity, and long-term impact over hype

Many experienced researchers eventually ask:

“What’s next beyond running studies and delivering decks?”

At Nava Insights, the answer is:

Designing the systems that help others reason better — at scale.

If that excites you, we’d love to talk.